Finding Your Sweet Spot

If you play tennis or golf, you know where the sweet spot is on your racket or club head. When you connect with that sweet spot, your ball goes straighter, longer, and lands where you want it to land. You have a sweet spot as a leader and manager in your company. No leader ever […]

Best Customer Ever

When you started your first company, you may well have accepted every customer who walked through your door. I know I did. After all, a customer is a customer – right? Well, not really. You cannot be all things to all people. You ought not to want to be all things to all people. Defining […]

No Fairy Dust

Entrepreneurs are an amazing, brilliant, and interesting group of people. They have lots of ideas, many of which will not make it to fruition. When an entrepreneur hits on that one great idea, the work is just beginning. Entrepreneurs wear numerous hats as they create and nurture their idea into a real company. There are […]

Value of the 3-Year Picture™

I was taught in graduate school and by multiple consultants that companies need a five-year strategic plan, and a 10-year plan would be even better. My teams and I spent hours envisioning our future in my previous companies. We created extraordinary visions for our company, conducted extensive market and economic research to project future sales […]

Creating a Contagious Culture Through Your Core Values

Your company culture defines who you are as a team. Culture is a demonstration of everything you see and feel in a company. It is how people interact with each other, your vendors, and your customers. It is the feeling a person gets when they first walk into your company – is there energy in […]

Stand Out Through Your Proven Process

Do your customers know what it looks like to work with you? Are you sure? I bet there are a series of steps you and your staff follow each time you provide your service or sell your product to a customer. As a successful company, everyone is wired to follow those steps — you can […]

Solving Your Company’s Biggest Challenge: The Difficult Customer

When an EOS® Implementer presents a 90-Minute Meeting with a prospective client, one of our purposes is to ensure there is a good fit with the organization. As we learn about the company, we ask the Leadership Team to identify their three greatest challenges – the ones that cause them to lay awake at 2:00 a.m. […]

The Core Values Speech

We all have virtues that are important to us. Honesty, integrity, accountability, and attention to detail are just a few examples of what drives and motivates us in our personal and professional lives. As EOS™ Implementers, we take our clients through a discovery process to identify their company’s values. We refer to these as their […]

Keep the Focus on Your Dream

Many summers ago, I attended Boston Pops concerts at Tanglewood Music Center with a group of friends. We would arrive at our campground on Friday afternoon; attend as many concerts as possible Friday and Saturday, and head home on Sunday. Some weekends 20 of us would show up. Other weekends only six could make it. […]

The One Thing You Can Take Personally

Many authors, consultants and business experts recommend that you not take personally what happens in your business. That’s easier said than done. When you put your heart and soul into your business, it becomes your baby. You nurture it and watch it grow. You are invested in every step, every victory, every challenge. What happens […]